Privacy Policy
Last Updated: January 15, 2025
At SoftBridgeChat, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial modeling education platform. We're committed to transparency and giving you control over your data.
Information We Collect
When you use our services, we gather different types of information to provide you with the best educational experience. Some information you provide directly — like when you create an account or contact us. Other information we collect automatically as you navigate our platform.
Personal Information You Provide
- Name, email address, and phone number when you register for our learning programs
- Billing information including address and payment details for course enrollment
- Professional background and career goals shared through registration forms
- Messages and correspondence when you contact us through email or contact forms
- Course feedback, survey responses, and testimonials you choose to share
Automatically Collected Information
Our platform collects technical information to improve functionality and understand how students interact with our content. This includes your IP address, browser type, device information, and activity patterns on our website. We use cookies and similar technologies to enhance your experience and remember your preferences.
How We Use Your Information
We use the information we collect for specific purposes related to delivering quality financial modeling education. Here's what we do with your data:
| Purpose | Description |
|---|---|
| Course Delivery | Provide access to learning materials, track progress, and manage your enrollment |
| Communication | Send course updates, program information, and respond to your inquiries |
| Payment Processing | Handle enrollment fees and maintain accurate billing records |
| Platform Improvement | Analyze usage patterns to enhance content quality and user experience |
| Marketing | Share relevant program offerings and educational opportunities (with your consent) |
Legal Basis for Processing (Philippines Context)
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and related Philippine regulations, we process your personal information based on several legal grounds. When you enroll in our programs, we process your data to fulfill our contractual obligations to you. We also have legitimate interests in improving our educational services and maintaining platform security.
For certain activities like marketing communications, we rely on your explicit consent. You can withdraw this consent anytime without affecting your access to our core educational services. The National Privacy Commission of the Philippines oversees compliance with data protection requirements, and we adhere to their guidelines.
Data Sharing and Third Parties
We don't sell your personal information. Period. However, we do share data with specific service providers who help us deliver our educational programs:
- Payment Processors: To handle secure transactions for course enrollments
- Email Service Providers: For sending course communications and program updates
- Cloud Hosting Services: To store course materials and platform data securely
- Analytics Providers: To understand platform usage and improve learning outcomes
All third-party partners sign agreements requiring them to protect your data and use it only for specified purposes. We conduct regular reviews to ensure they maintain appropriate security standards.
Your Privacy Rights
You have significant control over your personal information. Under Philippine data protection law, you have rights that we fully support and facilitate:
Access Your Data
Request a copy of all personal information we hold about you, delivered in a readable format within 15 business days.
Correct Information
Update or correct inaccurate personal information through your account settings or by contacting us directly.
Request Deletion
Ask us to delete your personal data, subject to certain legal obligations that may require retention.
Object to Processing
Opt out of certain data processing activities, particularly those related to marketing communications.
Data Portability
Receive your data in a structured format that can be transferred to another service provider.
Lodge Complaints
File a complaint with the National Privacy Commission if you believe your rights have been violated.
To exercise any of these rights, email us at info@softbridgechat.com with "Privacy Request" in the subject line. We'll verify your identity and respond within 15 business days.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our approach includes both technical and organizational safeguards.
Technical Protection
All data transmitted between your device and our servers uses industry-standard encryption (TLS 1.3). We store sensitive information in encrypted databases with access limited to authorized personnel only. Our systems undergo regular security audits and penetration testing to identify vulnerabilities.
Organizational Safeguards
Staff members with data access receive regular privacy training and sign confidentiality agreements. We maintain detailed logs of data access and implement strict role-based permissions. Our incident response plan ensures prompt action if any security breach occurs.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and business needs.
Active Student Data: Maintained throughout your enrollment and for two years after course completion to provide ongoing support and certificates. Financial Records: Retained for seven years as required by Philippine tax regulations. Marketing Preferences: Stored until you withdraw consent or become inactive for three years.
When retention periods expire, we securely delete or anonymize your information. Anonymized data may be retained indefinitely for statistical analysis and platform improvement without identifying individual users.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance functionality and understand platform usage. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Types of Cookies We Use
- Essential Cookies: Required for basic platform operation, including login authentication and security features
- Functional Cookies: Remember your preferences and settings to personalize your experience
- Analytics Cookies: Help us understand how students interact with course materials and platform features
- Marketing Cookies: Track campaign effectiveness and deliver relevant program information (with your consent)
Children's Privacy
Our financial modeling programs are designed for professionals and require participants to be at least 18 years old. We don't knowingly collect personal information from individuals under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately at info@softbridgechat.com so we can take appropriate action.
International Data Transfers
While we operate primarily in the Philippines, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.
These transfers comply with the National Privacy Commission's guidelines for cross-border data flows. We verify that recipient countries provide adequate data protection or implement supplementary measures to protect your information.
Changes to This Privacy Policy
We review and update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this page regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.
Questions or Concerns?
We're here to help with any privacy-related questions or concerns. Contact our Data Protection Officer at:
Email: info@softbridgechat.com
Phone: +63 966 901 7671
Address: Mijares Bldg., Confessor St., corner Magallon St., Cabatuan, Iloilo, 5033 Iloilo, Philippines